All UK orders are dispatched via DPD using a tracked delivery service from our logistic supplier.
We do not believe in simply 'hiding' the cost of delivery in the price of our garments but instead offer significantly below-rate flat-fees to all customers.
Delivery within mainland UK is a flat rate cost of £5 per order.
Orders are usually delivered within 1-2 working days. Every order will be processed as quickly as possible, but during busy periods delivery may take up to 7 working days for UK and Ireland orders and longer for International deliveries.
During the Christmas and New Year period, the warehouse will be closed. Orders after the 24th December will be held until re-opening on the 3rd January and then shipped as normal.
Orders made before 1pm will be processed the same day and you should expect your delivery the next working day (for UK). Please note that we only process orders during the working week, Monday through Friday. Orders placed on a Friday AM will be received on a Monday. Orders placed on a Friday PM and over the weekend will be processing on the following Monday.
Tracking information for your order will be included within a confirmation email once the order has been dispatched. For any other enquiries please contact customer services on the details provided below.
Our Online Sales Team is available to take any queries you may have regarding the above information or any of our products. You can contact us at email@example.com
The shipping method we use to send your item(s) varies depending your location. Our logistic supplier uses a range of trusted couriers and always uses tracking to ensure that your order can be tracked after dispatch. The status of your consignment can be tracked with the order number we will send to you in an email, once the order has been dispatched. Please note we do not ship to PO Box and BFPO addresses.
TAXES FOR INTERNATIONAL DELIVERY
Orders for delivery outside the European Union on the finique.co.uk site may be subject to import duties and taxes, which are levied once the package reaches your delivery country. All additional charges for customs clearance will be borne by you and we do not have any control over these charges. If you need further information about this, please contact your local customs office as customs policies vary widely from country to country.
When ordering from finique.co.uk, you are considered to be the ‘Importer of Record’ and as a result must comply with all laws and regulations of the country into which you are receiving the goods.
For Returns: The returns form must be included with the goods you are returning, (above your address), stating the goods are being returned. Failure to do this may result in import duties being removed from the account refunded, at the customers expense.
ON-LINE RETURNS PROCESS AND POLICY
FULL PRICE AND SALE ITEMS
(excluding 'Clearance' items)
IMPORTANT: Please review your purchase straight away upon delivery and advise us within 48 hours if there is a fault or if a garment has arrived in an unsatisfactory condition.
In the event that you are simply not happy with your purchase, please contact us for a returns number and a returns form by sending an email to firstname.lastname@example.org. Include your full name and original order number. You have 14 days to return your purchase.
You are required to return the goods with their original packaging and in the condition in which they were received. Items that show signs of wear, are marked in any way or are discoloured with make-up caused by customers who are simply trying the garments on cannot be refunded.
- Items must be unworn, undamaged, unmarked and unaltered.
- All tags must still be attached.
In addition, you must ensure your return reaches us within 14 days of receiving your delivery.
It is strongly advised that a secure, insured and tracked delivery service is used, such as Royal Mail Special Delivery or equivalent. Finique does not accept liability for any items not received. Return postage costs are the responsibility of the customer.
As proof of returning the goods within the 14 day period, you will be asked to supply a valid tracking number and details of the carrier. Failure to provide the tracking details can sometime cause the refund to be rejected if the goods are received outside the 14 day return period.
International returns must be clearly marked on your return form “Returned goods – No commercial value”. Failing to do this may incur taxes, which will be the customer’s responsibility to pay to your shipper.
If you have any queries in relation to returns, please contact: email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Finique will issue your refund within 14 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Finique believes in the fair and honest sale of it's goods.
Items marked as 'Clearance' or included in our 'End of Season Clearance' sale are sold as 'final' and we do not accept returns for these Items.
'Clearance' items are already heavily discounted and often below cost-price hence the change in our normal flexible return policy.
In exceptional circumstances, we may accept a return for a 'clearance' item but reserve the option to refund the sale price less the full price of handling and delivery. Note that delivery costs can be significantly higher than originally charged to the customer.
Please contact us at: email@example.com if you have any questions in relation to this policy.
EXCHANGE PROCESS AND POLICY
As we keep a limited quantity of our beautiful dresses in stock we do not offer an official 'Exchange' process. Our exchange policy is however designed to be fair for both existing and new customers alike.
If you wish to exchange an item, we strongly suggest that you simply place an new order for the replacement size and return the original as quickly as possible for a full refund. Please ensure the return is in acceptable condition and is reaches Finique within 14 days (see REFUND POLICY above).
Purchasing the replacement size straight way will ensure that you will not miss out if another customer purchases 'the last one' while your return is in transit or being processed. It also ensures that other customers are not disadvantaged if a a return goes missing or it returned in an unacceptable state.
Please contact us at: firstname.lastname@example.org if you have any questions in relation to how best to process an exchange.
We are here to help.