Delivery & returns


Delivery

All UK orders are dispatched via Interlink using a tracked delivery service from our logistic supplier. 

Delivery within mainland UK is a flat rate cost of £5 per order. Orders are usually delivered within 1-2 working days. Every order will be processed as quickly as possible, but during busy periods delivery may take up to 7 working days for UK orders.

During the Christmas and New Year period, the warehouse will be closed. Orders after the 24th December will be held until re-opening on the 3rd January and then shipped as normal. 

Orders made before 1pm will be processed the same day and you should expect your delivery the next working day (for UK). Please note that we only process orders during the working week, Monday through Friday. Orders placed on a Friday will be received on a Monday.

Tracking information for your order will be included within a confirmation email once the order has been dispatched. For any other enquiries please contact customer services on the details provided below.

Our Online Sales Team is available to take any queries you may have regarding the above information or any of our products. You are able to contact us at info@finique.co.uk

WORLDWIDE DELIVERY

The shipping method we use to send your item(s) varies depending your location. Our logistic supplier uses a range of trusted couriers and always uses tracking to ensure that your order can be tracked after dispatch. The status of your consignment can be tracked with the order number we will send to you in an email, once the order has been dispatched. Please note we do not ship to PO Box and BFPO addresses. 

TAXES FOR INTERNATIONAL DELIVERY

Orders for delivery outside the European Union on the finique.co.uk site may be subject to import duties and taxes, which are levied once the package reaches your delivery country. All additional charges for customs clearance will be borne by you and we do not have any control over these charges. If you need further information about this, please contact your local customs office as customs policies vary widely from country to country.

When ordering from finique.co.uk, you are considered to be the ‘Importer of Record’ and as a result must comply with all laws and regulations of the country into which you are receiving the goods. 

For Returns: The returns form must be included with the goods you are returning, (above your address), stating the goods are being returned. Failure to do this may result in import duties being removed from the account refunded, at the customers expense.

RETURNS POLICY

In the event that you are not happy with your purchase, please return your unworn, undamaged, unmarked and unaltered items within 14 days. You must ensure that all the original tags are still attached and that you complete the included returns form that is included with your original order. 

Goods must also be returned with their original packaging and in the condition in which they were received. Items that show signs of wear, are marked in any way or are discoloured with make-up caused by customers who are simply trying the garments on cannot be refunded. 

  • Please take extra care when trying on your garments especially when wearing make-up.
  • For longer garments, please also ensure that you are not making the "train" as these can easily pick up dirt on the delicate fabric that make the item difficult to restock.

It is strongly advised that a secure, insured and tracked delivery service is used, such as Royal Mail Special Delivery or equivalent, as Finique cannot accept liability for any items not received. Return postage costs are the responsibility of the customer. Finique will be able to issue the refund within 14 days of receiving the good at the return address.

International returns must be clearly marked on your return invoice “Returned goods – No commercial value”. Failing to do this may incur taxes, which will be the customer’s responsibility to pay to your shipper.

Please send your return to:

Finique. Mode Logistics, Unit 1, Capitol Industrial Centre, Wickford, Essex, SS11 8YW

If you have any queries in relation to returns, please contact: info@finique.co.uk

EXCHANGE POLICY

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order.